U.S.-Based Call Center
& Business Process Outsourcing Services
- Inbound and outbound call center services
- Shared-agent and dedicated-agent programs
- Phone, chat, SMS text, and email support
- Flexible pricing models with scalable staffing
Need a U.S.-based contact center partner? Request a quote or schedule a consultation.
Comprehensive Call Center & BPO Services
BPO American helps organizations outsource customer interactions while maintaining quality, compliance, and cost control.
Our core services include:
Inbound Call Center Services – customer support, answering services, overflow handling, after-hours support
Outbound Call Center Services – appointment setting, lead generation, follow-ups, surveys, and outreach
Shared-Agent Call Center Programs – flexible, cost-efficient coverage without full-time staffing
Dedicated-Agent Call Center Teams – fully branded, client-specific agents aligned to your workflows
Multichannel Customer Support – phone, live chat, SMS text, and email support
We tailor every program to your call volumes, hours of operation, and service-level expectations.
Trusted by Businesses and Public-Sector Organizations
BPO American supports clients across multiple industries, including:
Government agencies & housing authorities
Healthcare & HIPAA-sensitive programs
Utilities & public services
Professional services & B2B organizations
Retail, e-commerce & service brands
Our experience with regulated environments and compliance-driven programs makes us a reliable partner where quality and accountability matter.
How It Works: Simple, Transparent Call Center Onboarding
Discovery & Call Flow Design – We learn your business, goals, and customer expectations
Agent Training & Script Development – Customized training aligned with your brand and processes
Go-Live & Optimization – Launch quickly, then continuously refine performance
Reporting & Quality Assurance – Ongoing monitoring, KPIs, and performance insights
We make outsourcing your call center straightforward and low-risk.
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Frequently Asked Questions
Are your call center agents based in the United States?
Yes. All BPO American agents are based in the United States. We do not offshore calls.
Do you provide both inbound and outbound call center services?
Yes. We offer inbound customer support and answering services, as well as outbound services such as appointment setting, lead generation, and follow-up outreach.
Can BPO American customize call center packages?
Yes. We offer flexible, custom call center packages that allow clients to select the services, coverage, and features that best fit their needs.
Do you offer 24/7 or after-hours call coverage?
Yes. We provide 24/7, after-hours, overflow, and holiday call handling based on your requirements.
What types of organizations do you work with?
We support businesses, government agencies, and regulated organizations that require reliable, professional, and compliant call handling.
Jobs at BPO American
BPO American needs good people. What is your best asset? Do you like to solve puzzles? Have great communication skills? Know how to enter data quickly and correctly? Are perseverance and promptness part of who you are? We can help you take those qualities and use them to make a difference. You advance according to your ability to work hard and work smart. Applying is the first step to a career.
